Question 1

DO YOU SHIP INTERNATIONALLY?

Accepted Answer

Yes, we do. Please see about internationally shipping policy on our Terms and Conditions page.(javascript:void(0)) Some brands have restrictions to ship overseas and you will be notified about it if it's the case.

Question 2

THE COMPANY MOTORTECH-USA HAS A PHYSICAL STORE?

Accepted Answer

Yes. We currently have one retail store in Florida which also serves as our Headquarters and our main base of operations. We have a curated selection of gear, accessories and we have had visitors from around the world come and visit. We are 5 minutes from the Miami Airport. Note that not all products listed on the website as in stock are available at the store. You are more than welcome to visit us!

Question 3

COULD YOU RECOMMEND ANY FITMENT FOR MY MOTORCYCLE AND/OR ANY APPAREL SIZE FOR ME?

Accepted Answer

Unfortunately, we do not recommend fitment for your motorcycle neither any apparel or boots size. However, most of brands official website have they own sizing chart/applications available, this way you can make sure that you’ll get an accurate fitment. We’re not responsible for wrong size or fitment ordered and we cannot stock the customer’s mistake or duplicate order.

Question 4

WHO ARE MOTORTECH USA’S SUPPLIERS?

Accepted Answer

We work with the motorcycle industry’s top suppliers including Schuberth, Parts Unlimited, Tucker Rocky, Western Power Sports, Touratech, Twisted Throttle, World of Powersports Inc, Sullivans Inc, Helmet House and more.

Question 5

WHAT DOES SPECIAL ORDER MEAN AND HOW IT WORKS?

Accepted Answer

All items that we do not have available to us in stock but we can order at your request through our vendors are called Special Order. These Special Order items must be paid for in advance and are non-refundable and non-returnable. Feel free to request a quote (javascript:void(0))and/or to contact us (javascript:void(0))to check the current availability of a part you are interested in.

Question 6

WHEN WILL I GET MY PURCHASE?

Accepted Answer

Orders from our online store and/or deriving from a quote request are typically processed same day but be aware that if we need to make a Special Order to complete your requested, we must receive your product within 5 business days after ordered, especially for OEM Parts (Original Equipment Manufacturer), thus only after this period we’ll be able to ship out your items. By the way, for each shipment processed by us you will be informed about your tracking number and carrier company so you’ll be able to track the status of your shipment and get a better control. We do ship out through various carrier companies but we usually choose DHL, FEDEX, UPS and USPS so let us know if you rather choose another carrier company. Remember that the delivery time is directly related to your country and region of location and also international shipments are submitted through customs process which may impact the delivery time as a delay.

Question 7

HOW DO I MAKE THE PAYMENT OF MY ORDERS?

Accepted Answer

Motortech USA offers a wide range of payment options for your convenience. We accept payments through credit card, via PayPal system, by domestic or international deposit/wire-transfer, check or money order and cash. We reserve the right to charge you partial or totally the related fee of each payment transaction which varies according to the type of payment chosen once we do not impute this expense in our prices offered. – In God we trust, all others should pay in advance…
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Question 8

IS MY CREDIT CARD INFORMATION SAFE IF I PLACE AN ORDER ONLINE OR SUBMIT MY DATA VIA FORM AVAILABLE AT PAYMENT METHODS LINK?

Accepted Answer

Absolutely. Motortech USA does not distribute and/or share any information that you provide. We use security system and technologies to make sure your information stays private. Not only that, when we process your credit card by virtual terminal (card not present) we’re connected in an exclusive and secure channel with Chase Paymentech and transactions processed on our virtual store are controlled, managed, and secured by SSL (Secure Sockets Layer) server + private IP address.

Question 9

WILL I BE CHARGED SALE TAX?

Accepted Answer

Buyers in the physical store, Florida residents and all purchases shipped into the state of Florida are charged sales tax. We are required by state law to remit sales tax and the current rate is 7%. We do not charge sale tax when we ship internationally but any import duties, taxes or fees are the sole responsibility of the receiving customer. We do not charge sale tax if the buyer provides a current Annual Resale Certificate for Sales Tax.

Question 10

CAN I RETURN OR EXCHANGE THE ITEM PURCHASED?

Accepted Answer

In order to return an item you must get a Return Merchandise Authorization (RMA). To get an RMA please contact us and see about returns and exchanges on our Terms and Conditions page. Returns will not be accepted without a RMA. Please, no excuse for that!

Question 11

HOW MUCH DOES DOMESTIC AND INTERNATIONAL SHIPPING COST?

Accepted Answer

We offer free domestic shipping in all orders above $250 dollars for online buyers. Buying through our online store you can get the options and exactly shipping pricing for a domestic destination. Shipping quote is calculated based on a number of factors including the desired service level, the number of items you are purchasing, the weight of the items, the dimensions from the box that will be use and the destination country postal code. We keep a strongly relationship with courier companies to provide you a good rate, thus we do not make profit over your shipping cost, however we need to be in possession of all items you’re purchasing (principally for an International and Special Order) to calculate the shipping options and giving you this information by email when you’ll be able to decide about it.

Question 12

WHAT DOES BACKORDER MEAN?

Accepted Answer

Backorder means that the manufacturer does not have these in stock and none can get them. If you happen to locate one at another dealer, please let us know so we can cancel your backorder. There is no restock fee on cancelled backorder. We do not normally hold orders to wait a backorder item. Your backorder item will remain on your order, unless cancelled by you until it arrives. We will automatically ship the backorder item to you once it arrives. Therefore, we will keep in touch with you via e-mail in order to provide any status information of your item on backorder.

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